Privacy Policy

1. Information We Collect

When you contact us or request a quote, we may collect the following information:

• Your name
• Phone number
• Email address
• Delivery or service address
• Information you submit through our contact or quote forms
• Details shared with us during phone communications
• Website usage data collected automatically through Google Analytics

We do not knowingly collect sensitive personal data such as health information, financial account numbers, or government identification numbers.

2. How Information Is Collected

We collect information in the following ways:

• Directly from you through our contact and quote forms
• Directly from you during phone calls
• Automatically through analytics tracking as you use our website

3. How We Use Information

We use the information we collect to:

• Respond to your inquiries and messages
• Prepare quotes and schedule product delivery
• Provide customer support and follow-up
• Understand and improve the performance of our website

4. Data Sharing

We do not sell your personal information. We share information only with the service providers necessary to operate our business, including Webflow, which hosts our website, GoHighLevel, which manages our customer communications, and Google Analytics, which provides website usage insights. These providers are required to safeguard your information and use it only to provide their services to us.

5. Cookies and Analytics

Our website uses Google Analytics to understand how visitors use our site, such as which pages are viewed and how visitors arrive. Cookies are used only for essential website function and for analytics purposes. We do not use advertising cookies or cross-site remarketing.

6. Data Security

We take reasonable administrative and technical measures to protect the information we collect. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy or as required to comply with applicable law.

8. Your Privacy Rights

We respect your privacy and, regardless of legal requirement, will make a good-faith effort to honor requests to access or delete the personal information we hold about you. To make a request, contact us using the information below.

Iowa has a consumer privacy law, the Iowa Consumer Data Protection Act, which took effect on January 1, 2025. This law applies only to businesses that process the personal data of at least 100,000 Iowa consumers in a year, or that process the data of at least 25,000 Iowa consumers and derive more than half of their gross revenue from selling personal data. Our business does not meet these thresholds, so the Act does not apply to us. We nonetheless offer the access and deletion options described above as a matter of good practice.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites, and we encourage you to review their privacy policies.

10. Children's Privacy

Our website and products are not directed to children, and we do not knowingly collect personal information from minors. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to remove it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

12. Contact Information

Sutcliffe Farm Supply
247@netconx.net
(641) 494-9772